Refund policy

 

At Crockpot Alloy, we are committed to providing high-quality kitchen appliances. We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all accessories included.

• Please retain your proof of purchase (order number or receipt).

2. How to Initiate a Return To start a return, please contact our customer service team at ayeshashahid.ashi@gmail.com. Please include your order number and the reason for the return. Our team will provide you with instructions on where to send your package.

3. Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the return shipping costs.

• If the return is for personal reasons (e.g., changed mind, no longer needed), the customer is responsible for the return shipping costs.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us at ayeshashahid.ashi@gmail.com immediately (within 48 hours of delivery) with photos of the damage. We will arrange for a replacement or a full refund.